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These help pages have been created to answer any questions
you may have about different aspects of our casino. In these pages you will find
information about financial transactions, system requirements, legal aspects,
game rules, etc.
If you do not find a suitable answer to your question in the help section please
contact customer support through our e-mail
or by calling (809) 549-2632: 24 hours a day, 7 days a week.
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MY WINNINGS HAVEN'T ARRIVED YET, WHY?
Normally, it takes between 1 to 2 days to process your request, however due
to BANK delays, your credit card refund may not appear on your statement for 5
to 7 days. Please allow one to two weeks for mail to arrive. Casino-Co.com
continues to restructure its payment procedures to provide you with the fastest
pay back on the Internet.
If the return to your credit card has not been posted yet, and it has been
more than 10 days, please Contact Us. Be sure to
provide the Reference Number of your request to withdraw. The Reference Number
is contained in the email which was sent to you immediately after you requested
the withdrawal.
If you are waiting for a check, and it has been more than 17 days, please
Contact Us with the Reference Number in question so
that we may stop payment and issue another check. The Reference Number is contained
in the email which was sent to you immediately after you requested the withdrawal.
Thank you for your patronage.
Back To Help
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IF
YOU HAVE ANY QUESTIONS, PLEASE CONTACT OUR 24-HOUR CUSTOMER
SERVICE TEAM AT
(809) 549-2632 OR CONTACT US BY EMAIL:
info@Casino-Co.com
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