Firstly, please report all Lock Ups, Knock Outs and any Error Messages that
you encounter to our Customer Service Department (the
more details you provide, the better). We have a full support department that
is always ready to help you and we'll make sure you are properly taken care of.
Rest assured that the system doesn't steal and you'll be fully compensated
for any difficulties that you encounter. If you were knocked off, kicked out or
received an error message while playing, don't worry; that game and your most
recent play will be waiting for you when you LOGIN again.
Generally, lock ups, kick outs and error messages are caused by a weak Internet
connection between you and us, or your browser is misconfigured. To best configure
you browser for overall Internet use, see Best Browser Configuration
and check out our Internet Connection Guide for tips
on how to check your ISP's connection to the world wide web.
If none of the JAVA graphics are loading and you are using a JAVA ENABLED browser,
then your JAVA may not be on. See Turning JAVA On. If
some or none of the HTML graphics are loading, then again, this is most likely
due to a misconfigured browser or poor internet connection between you and us.
Please give the above suggestions a try. If you are still having difficulties,
please Contact Us and we'll be happy to assist you.
We appreciate your business.
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