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POSITION : General Manager REPORTING TO : Regional Director MISSION To maximize sales and profits by developing a top performing team dedicated to the achievement of all company goals and objectives through communication and direction consistent with company philosophies . IF YOU WOULD LIKE TO BE RESPONSIBLE FOR: Ensure that all aspects of store operations consistently meet Indigo standards. Train and develop the people necessary to achieve appropriate store productivity and successfully execute all objectives. Provide leadership to the store team through the use of operational tools to meet budgeted targets and analyze trends. Achieve operational and financial excellence for all products, promotions and merchandising, and evaluate performance to repeat or improve future offerings. Control store's labour within budgeted guidelines and meet the store's controllable cost targets by effectively controlling expenses. Train employees on corporate loss prevention and cash handling procedures. Ensure ongoing adherence to these policies and procedures. Analyze Profit & Loss statements and develop proactive plans to grow the store as best possible. Set priorities and foster teamwork within the store demonstrating leadership by providing training, motivation and coaching for your direct reports. Manage the store's human resources through effective succession plans and recruitment of top performing employees at all levels. Encourage, promote and demonstrate excellence through the establishment, communication and follow-up of performance standards. Train and develop employees to consistently deliver Indigo customer satisfaction and exceed performance expectations. Ensure established merchandising guidelines are executed to maximize sales and profits. Conduct analysis and provide input for improving stock mix and inventory productivity. Maintain an objective perspective, balancing store and region needs and company directives. Resolve all customer complaints in a manner that leaves the customer feeling satisfied and positive towards Indigo. As Manager on Duty ensure that all staff are executing the Indigo selling process. AND YOU HAVE THE FOLLOWING QUALIFICATIONS : Experience in retail, including direct experience managing operations in a superstore environment or previous multi-unit management experience. Excellent information systems understanding and human resource management. Proven record of profitability and budget management. Availability to relocate within a 50 km radius of store is required. Some duties require heavy lifting and repetitive bending. May require prolonged standing. Exceptional analytical, interpersonal decision making and organizational skills. Thorough knowledge and understanding of retail operations policies and procedures. THEN: We invite you to share in our success and apply for a career filled with possibilities. Please send your resumé to: Indigo Books & Music Inc. Human Resources Department 468 King Street West Suite 500 Toronto, ON M5V 1L7 Fax: (416) 646-8914 email: careers@indigo.ca Back the Main Careers Page Open Books. Open Minds. Open Doors. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Info Desk iREWARDS Program About Our Company Affiliate Opportunities Careers Contact Us Corporate Sales Gift Certificates Privacy Policy Shipping Rates Store Locations Wish List chapters.indigo.ca: home Shopping Bag | Account Centre | Wish List | Help iREWARDS Program | Corporate Sales | Store Locations All Products Books DVD Video Gifts Books Advanced Search Search Tips Browse Books Art and Architecture Audiobooks Biography & Memoir Business and Finance Children's Books Computers View all Categories Browse DVD Action & Adventure Comedies Dramas Foreign Films Horror & Suspense Kids & Family View all Categories Browse Video Action & Adventure Comedies Dramas Foreign Films Horror & Suspense Kids & Family View all Categories . Chapters Victoria • Shop Canada • www.Indigo.com • Chapter's Bookstore • Chapters Bookstore Online • www.Chapters.com • Chapters Indigo Online • Chapters Hours • www.Chapters.ca • Chapters.Indigo.ca • Chapters Book Store Canada • www.Chapters.com • Chapters Online Store • www.Chapters.com • Indigo Chapters Ca • www.Chapters.com • Chapters Book Store Ottawa • Chapters Kelowna • Chapters Website • www Chapters Indigo Com • Canadian Jewellery Stores • Chapters Indigo Ca Wptelus • Chapters Bookstore Locations • Chapters Sudbury • Smiths Bookstore, Canada •

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