Advised clients on the implementation and maintenance of carrier class, wide area and local area networks with heavy concentration on Cisco IP. Conducted and coordinated various test scenarios. Developed operational procedures and plans for medium-scale network implementations. Interacted with development teams providing constructive engineering guidelines, business-oriented outlooks and recommendations. Provided technical training as necessary related to the work environment.

Resolved customer-impacting issues on WAN and LAN segments through resolution phase. Maintained router configurations on a UNIX-based platform. Performed audits of configurations across platforms to verify and ensure integrity. Performed quality reviews, providing ideas and input for process improvements along with documentation to support changes required to improve quality and efficiency. Interfaced with other Infonet organizations and customers to resolve any issues. Identified areas of deficiency then developed training agendas and professional development programs for other implementation group.

Responsible for the test designs, test scripts, and test execution of distributed networking systems in accordance with existing implementation plans and procedures. Maintained documentation of test results, which included writing problem reports and reporting status to the project lead. Established and monitored implementation plans to assure attainment of desired goals and direction. Recommended networking strategies and improvement ideas to senior management. Assisted in installing, configuring and testing File Servers, CPU, memory, disk, tape, networking and peripheral hardware. Other responsibilities included monitoring and performing backup and recovery procedures, measuring network response times, identifying and correcting system hardware and software problems, managing operating systems, device drivers and other network software. Also performed routine system security administration tasks while working under minimal supervision.

Combined practical systems experience with theoretical underpinnings to design and implement efficient information networks. Installed and supported microcomputer hardware and software on both PC and Macintosh platforms. Researched acquisition costs and submitted purchase orders for hardware and software as required. Coordinated warranty repair of printers and other related equipment with external vendors. Organized and maintained software purchase and registration records ensuring that the organization was in compliance with licensing agreements and applicable laws. Administered baseline network operating systems including the creation of login accounts with the appropriate security and directory access control. Assisted internal workgroups in developing and conducting training sessions for the networked applications base. Made recommendations to the Director of Information Systems for improving network infrastructure and customer service. Implemented and serviced office E-mail components including routers and client side software. Supervised network support functions that involved design, development and implementation of large local area network systems, including linking LAN's with different operating systems, protocols and hardware platforms.

Developed and implemented customer support tracking tools summarizing current status that enabled management to measure the distance between present and desired productivity. Performed liaison function with vendors during trouble determination, evaluation and resolution phases. Identified, analyzed and evaluated network problems to maintain levels of service while assuring timely recovery of network services in the event of outages. Performed research and gathering of information on the most economical installation methods and routes for LAN \ WAN and workstation wiring. Guided and advised clients on the construction and renovation of switching, bridging and routing of customer premise equipment. Continuously updated project schedules producing correct and up-to-date financial information as related to implementation schedules and projected costs utilizing computerized project management software to meet predetermined cutover dates.

Developed organizational plans for maintenance operations. Created preventive maintenance schedules and reports. Scheduled maintenance rounds and training activities for a staff of twelve. Computerized inventory accounting system, this increased productivity and tracking, making record keeping timelier consistent and comparable. Performed the various duties and responsibilities of a field service manager as time permitted.

Installed copier machines, diagnosed malfunctions and made appropriate field repair. Maintained accurate spare parts inventory. Effectively managed time and enhanced customer relations by providing prompt, courteous and efficient service.

Implemented and maintained digital data transmission systems. Isolated system malfunctions using various test equipment, waveform analysis and signal tracing procedures. Interpreted hardware and software diagnostic reports as well as trouble alarms and took corrective action to prevent transmitter degradation and or failure. Tested calibrated and troubleshot circuit board assemblies to the component level.

Bachelor of Science in Telecommunications Management

Associate of Applied Science in Electronic Engineering

Ability to install and configure TCP/IP networks in heterogeneous environments. Strong knowledge of PBX equipment, LAN/WAN design and associated cabling techniques. Working knowledge of common types of communication gear, (i.e. modems, multiplexers, CSU/DSU's, bridges and routers) personal computers and other related networking hardware to the degree of installation and troubleshooting. Certified to set up and install remote access servers and related Cisco equipment (CCNA).